Information Technology Manager

Arkansas State University - Mountain Home   Mountain Home, AR   Full-time     Information Services / Technology (IT)
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Posted on October 29, 2020

Information Technology Manager (Administrative)

Job Description

Exempt: Yes

Safety Sensitive: No

Department: Computer Services

Reports To: Director of Computer Services

Location: Integrity First Hall

 

GENERAL DESCRIPTION OF POSITION

Responsible for installation, configuration, and support of Arkansas State University Mountain Home's server infrastructure. Responsible for maintaining routine server backups. Responsible for administering Microsoft Active Directory, Group Policy, and various other server based application administration tasks, including maintaining and configuring integrations to third party applications like Office 365. Responsible for maintaining and administering the campus VOIP phone system. Responsible for regulating access to computer data files and preventing unauthorized modification, destruction, or disclosure of information. Implements avoidance measures, such as logging, firewalling, activity monitors, virus scanners, or other intrusion detection methods. Assists users in the detection and recovery from security intrusions on their computer systems. Performs security audits on portions of the network as directed by the Director of Computer Services. Contacts appropriate personnel in the event of a security intrusion or policy violation. Contacts users with audit information and assists with techniques to eliminate or minimize vulnerabilities. Responsible for maintaining the Aruba Network and wireless systems. Responsible for integrations with the new Banner system. Performs other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Work Orders. This duty is performed daily, about 5% of the time.
  2. Server Administration. This duty is performed daily, about 30% of the time.
  3. Development (scripts/programming). This duty is performed irregularly, about 10% of the time.
  4. System Research and evaluation. This duty is performed weekly, about 10% of the time.
  5. Security Analyst. This duty is performed daily, about 25% of the time.
  6. Network Management. This duty is performed weekly, about 10% of the time.
  7. Banner Integrations. This duty is performed weekly, about 10% of the time.

Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Four year college degree, or equivalent experience resulting in broad knowledge of a field related to the job, such as accounting, marketing, business administration, agriculture etc, plus 5 years related experience and/or training. Or equivalent combination of education and experience.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

None.

SUPERVISORY RESPONSIBILITIES

Directly supervises 0 subordinate supervisor(s) who supervise(s) a total of 0 employee(s). Supervises 0 nonsupervisory employee(s). Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

COMMUNICATION SKILLS

Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; Ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, algebra, solid geometry and trigonometry.

CRITICAL THINKING SKILLS

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal, logical or scientific symbolism such as formulas, scientific equations, and graphs. Ability to deal with a variety of abstract and concrete variables.

SUPERVISION RECEIVED

Under general direction, working from policies and general directives. Rarely refers specific cases to supervisor unless clarification or interpretation of the organization's policy is required.

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of major importance which would have considerable effect on the final attainment of multiple major activities and the organization's projects of a large organization component and organization's clientele.

MENTAL DEMAND

Very close mental demand. Operations requiring very close and continuous attention for control of operations which require a high degree of coordination or immediate response. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING

Oversight. Activities covered by expansive policies and objectives, and oversight as to execution and review. High order of analytical, interpretative, and constructive thinking in varied situations covering multiple areas of the organization.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Network engineering and support, telecom engineering/support and comprehensive management of computer applications/programming and analysis, tech lead, database analyst iii, policy lead, staff, development/implementation and/or program manager.

ACCURACY

Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct.

PUBLIC CONTACT

Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization.

EMPLOYEE CONTACT

Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

certification is a plus

SOFTWARE SKILLS REQUIRED

Intermediate: Database, Presentation/PowerPoint, Programming Languages, Spreadsheet, Word Processing/Typing

ADDITIONAL SOFTWARE SKILLS

Active Directory, Azure O365

OTHER SKILLS

Not indicated.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is regularly required to stand, walk; and frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear; occasionally required to taste or smell. The employee must occasionally lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds, frequently lift and/or move up to 25 pounds, regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to work near moving mechanical parts, work in high, precarious places, outdoor weather conditions, wet or humid conditions, extreme cold, extreme heat.

The noise level in the work environment is usually moderate.

ADDITIONAL INFORMATION

May be asked to work occasional nights or weekends for network/server/security and if there are critical systems down.

More ADDITIONAL INFORMATION

Not indicated.